Refund Policy
Last Updated: January 2025
At Genious Model School (Saroeducationbd), we strive to provide transparent and fair fee management. This Refund Policy outlines the circumstances and process for requesting a refund of fees paid through our online payment platform.
Refund Request Period: Refund requests must be submitted within 7 to 10 days from the date of the original transaction. Requests made after this period may not be eligible for a refund.
1. Eligible Refund Situations
Refunds may be considered in the following circumstances:
- Duplicate Payment: If a fee has been paid more than once due to a technical error or oversight.
- Incorrect Amount: If an incorrect amount was charged due to a system error or processing mistake.
- Wrong Student Account: If payment was applied to the wrong student account due to incorrect information entry.
- Fee Overpayment: If the amount paid exceeds the actual fee due.
- Technical Failure: If a payment was deducted from your account but not successfully recorded in our system.
2. Non-Eligible Refund Situations
Refunds will not be issued in the following cases:
- Change of mind after successful fee submission for services already rendered.
- Delayed payment requests beyond the 10-day eligibility window.
- Disputes regarding school fee structure or amounts set by the institution.
- Payments made for registration, admission, or examination fees after the service has been provided.
3. Refund Processing Timeline
- Request Period: Submit refund request within 7-10 calendar days of the transaction date.
- Review Time: Refund requests are reviewed within 3-5 business days after submission.
- Processing Time: Approved refunds are processed within 7-10 business days through the original payment method (bKash, Nagad, card, or mobile banking via SSLCommerz).
Refunds are processed back to the original payment method through SSLCommerz. Please note that processing times may vary depending on your payment method and financial institution.
4. How to Request a Refund
To request a refund, please follow these steps:
- Step 1: Contact the school administration or submit a request through our Contact Us page.
- Step 2: Provide your receipt number, transaction ID, student admission number, and the reason for the refund request.
- Step 3: Our team will review your request and notify you of the decision within 3-5 business days.
- Step 4: If approved, the refund will be processed to your original payment method.
5. Need Help?
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us: